Homemade Pickles in Qatar

These terms apply to enquiries and orders placed with HAIZAS FOOD TRADING through this website or our authorised contact channels.

Before an order is accepted, Haizas will confirm the product, quantity, pack size, ingredients, price, availability, delivery arrangements and any applicable delivery charge.

Customers are responsible for providing accurate contact details and a complete delivery address. An order is confirmed only after Haizas communicates acceptance and the agreed order details.

Product images are illustrative. If you have questions about ingredients, allergens, pack size or product appearance, please contact us before ordering.

Nothing in these terms limits consumer rights that apply under the laws of Qatar.

Haizas may receive personal information such as your name, telephone number, delivery address and order details when you contact us or place an order.

We use this information to respond to enquiries, confirm and fulfil orders, arrange delivery, handle complaints and meet applicable legal obligations.

Please do not send payment-card details, passwords or other sensitive information through ordinary WhatsApp messages or email.

Information may be shared with delivery or payment service providers where reasonably necessary to fulfil an order or process a payment, or where required by law.

We take reasonable steps to protect the information we receive and retain it only for as long as reasonably necessary for the purposes described above or as required by law.

For privacy enquiries, contact info@haizas.qa.

Haizas serves customers in Qatar. Delivery availability and the expected delivery date are confirmed when an order is discussed.

Free delivery may be available subject to the delivery area, order conditions and availability. Please confirm whether free delivery applies to your order before it is accepted.

Customers should provide a complete and accurate delivery address and a reachable telephone number.

Any delivery charge and the expected delivery timing will be communicated before the order is confirmed.

If a delivery is delayed or the address cannot be reached, please contact us so we can discuss the available arrangements.

Please review your product selection, quantity, price and delivery details before confirming an order.

To request a cancellation, contact Haizas as soon as possible. Whether an order can be cancelled may depend on its preparation or dispatch status and applicable law.

If an item arrives damaged, is incorrect, or there is a food-quality concern, contact us promptly with your order details and, where possible, clear photographs of the item and packaging.

We will review the concern and communicate an appropriate resolution in accordance with applicable Qatar law. Depending on the circumstances, this may include a replacement or refund.

Because food products are perishable or food-safety sensitive, change-of-mind returns may not be accepted where legally permitted. This does not affect any mandatory consumer rights or remedies.

If a refund is approved, we will explain the amount and the applicable processing method or timeframe.

If you receive the wrong item or an item that appears damaged, contact Haizas promptly and provide your order details.

Please retain the product and packaging until we advise you how to proceed. Do not consume a product if you believe it may be unsafe.

Any exchange or replacement will be assessed based on the circumstances, product availability, food-safety considerations and applicable Qatar law.

For food-safety reasons, do not return opened or handled food products unless Haizas provides specific instructions.

We aim to address customer concerns fairly and promptly.

To make a complaint, email info@haizas.qa or call +974 3347 9416. Please include your name, order details, a description of the issue and any relevant photographs.

Haizas will review the information and communicate the next steps or proposed resolution.

If your concern relates to food safety, stop consuming the product and explain the concern clearly when contacting us.

If a complaint cannot be resolved directly, customers may pursue any applicable remedies through the relevant Qatar authorities.